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  • Front Office Officer
January 30, 2023

Front Office Officer

Wednesday, 12 August 2020 / Published in

Front Office Officer

Full-Time
Singapore
Posted 2 years ago

Specific Duties and Responsibilities

  1. Handles in coming and out going calls for the club, and to convert any messages. All members and staff telephone numbers, addresses are confidential.
  2. Take messages and distribute to respective department when required.
  3. Logs all wake-up call request and perform wake-up calls services.
  4. Possesses a working knowledge of the reservation section. Takes same day reservations and assist in taking future reservations for the officer in charge to follow up with confirmation
  5. Maintains a thorough knowledge of room rack rate, package plan and discounts available for the Marina Lodge.
  6. Coordinates room status updates with housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, day use and special requests. Inform housekeeping on any defect reported by guests to ensure job done/repaired.
  7. Thoroughly understands and adheres to proper credit, cheque and cash handling policy and procedures.
  8. Process guest check-in, ensure passport detailed are updated in the system, temporary RSYC is issue to guest with room number and payment mode.
  9. Posts, files all guest charges according to room number. Bucket check to be done in the afternoon to ensure posting is done correctly.
  10. Post all room telephone charges to the guest room bill daily.
  11. Handles member’s query on their account and collect payments as when required and any amount more than $500 when Finance is not around, to keep it in jackpot safe and counter signed by both staff.
  12. Type of Club’s merchandise for sale,
  13. Reads and initials the pass-on log book and occurrence book. Answers questions about events and activities within the club. Update activity board at 10pm daily.
  14. Handle and process booking of Mahjong rooms, control the issue of game sets. Collect Mahjong payment.
  15. Know and provide information on events being held in the Club
  16. Balances all cash/credit for rooms and miscellaneous at the close of shift.
  17. Maintains the cleanliness and neatness of front desk area and lobby.
  18. Issuing of visitor card for non–members when required & keep a record.
  19. To perform any other duties as and when assigned by superior.

HOW TO APPLY

Please submit your resume to  careers@rsyc.org.sg or call 6768 9298.

Job Features

Job CategoryExecutive

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If you require more information, please contact the Banquet Department at 6768 9485 / 9182 8157 or email to banquet@rsyc.org.sg

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Ordinary Membership

Sign up by 30th June 2018 and receive S$5,000 spending credits

What are the perks?

Berthing and rights to attend and vote in the meeting, and to hold office

Exclusive invites to club events

One-time free transfer of membership to immediate family member (worth S$6,420)

Preferential rates for marina lodge

Wide range of clubhouse amenities, well-equipped sports & recreational facilities and modern marina

Download membership application

ordinary membership form

click here to download or view the membership form

View our membership promotion

Sign up by 30th June!

Ordinary Membership

Sign up by 30th June 2018 and receive S$5,000 spending credits

What are the perks?

Berthing and rights to attend and vote in the meeting, and to hold office

Exclusive invites to club events

One-time free transfer of membership to immediate family member (worth S$6,420)

Preferential rates for marina lodge

Wide range of clubhouse amenities, well-equipped sports & recreational facilities and modern marina

Download membership application

ordinary membership form

click here to download or view the membership form

View our membership promotion

Sign up by 30th June!

One-Year Term Membership

Open to expatriate individual · 12-month term · Unlimited renewals

What are the perks?

Berthing rights

Wide range of clubhouse amenities, well-equipped sports & recreational facilities and modern marina

Exclusive invites to club events

Family membership - Spouse only at S$250

Preferential rates for marina lodge

Reciprocal rights to over 100 clubs around the world

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52 West Coast Ferry Road, Singapore 126887
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