Front Office Officer

Specific Duties and Responsibilities

1. Handles in coming and out going calls for the club, and to convert any messages. All members and staff telephone numbers, addresses are confidential.
2. Take messages and distribute to respective department when required.
3. Logs all wake-up call request and perform wake-up calls services.
4. Possesses a working knowledge of the reservation section. Takes same day reservations and assist in taking future reservations for the officer in charge to follow up with confirmation
5. Maintains a thorough knowledge of room rack rate, package plan and discounts available for the Marina Lodge.
6. Coordinates room status updates with housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, day use and special requests. Inform housekeeping on any defect reported by guests to ensure job done/repaired.
7. Thoroughly understands and adheres to proper credit, cheque and cash handling policy and procedures.
8. Process guest check-in, ensure passport detailed are updated in the system, temporary RSYC is issue to guest with room number and payment mode.
9. Posts, files all guest charges according to room number. Bucket check to be done in the afternoon to ensure posting is done correctly.
10. Post all room telephone charges to the guest room bill daily.
11. Handles member’s query on their account and collect payments as when required and any amount more than $500 when Finance is not around, to keep it in jackpot safe and counter signed by both staff.
12. Type of Club’s merchandise for sale,
13. Reads and initials the pass-on log book and occurrence book. Answers questions about events and activities within the club. Update activity board at 10pm daily.
14. Handle and process booking of Mahjong rooms, control the issue of game sets. Collect Mahjong payment.
15. Know and provide information on events being held in the Club
16. Balances all cash/credit for rooms and miscellaneous at the close of shift.
17. Maintains the cleanliness and neatness of front desk area and lobby.
18. Issuing of visitor card for non–members when required & keep a record.
19. To perform any other duties as and when assigned by superior.

HOW TO APPLY